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Days until Christmas
You can browse our products on-line without having to register, but if you wish to purchase on-line, we ask you to complete some basic details such as your name and address. We do ask you for your e-mail address and phone number so that we can contact you about your order, but we will only use these in relation to your order, and occasionally our carriers may contact you by phone if they are having difficulty delivering your parcel. You can change your privacy settings in 'My Account' to determine whether or not we can pass on your details to anyone else.
We aim to despatch all orders within 5 working days of the order being placed. However, at busy periods such as Christmas and during a sale, the despatch time can take a little longer. If you are in a hurry for your order, there is a Next Day Express service. For more details please see delivery information.
We can despatch your parcel to any address, including your place of work. However, we do need to have your invoice address (where your card is registered) to authorise your payment. Please ensure that we have both addresses.
Our reputation depends on the accurate illustration and description of products in our catalogue. We aim to portray all items honestly and accurately, both in the image and the text. However, if you are disappointed with any of the items in your order, or if they are not as you expected, you can return them within 7 days for a full refund. In the case of defective items, please notify our returns department
Don't worry - simply go to the login page and click on the help link. All you have to do is type in your e-mail address and you will be immediately mailed with instructions and a new password.
If you were logged in when you started your order, your basket will have been saved. Simply log in, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.
If you have lost your connection and come back on to the website, you will be prompted if you were halfway through a basket before being cut off, allowing you to resume from where you finished. This does depend on your computer set up and whether you have cookies enabled.
Please see our dedicated Security Page for more information
To log in, you need to know your login name (which can be your e-mail address, account number or previous login name) and password. If you cannot remember if you are registered, click on the 'help' link on the login page.
Please do not re-register! You will end up with duplicate accounts on our database.
You need to be registered on the website for this feature. All you need to do is add items to your basket, they will then remain there until you are ready to order. If you close your browser session, you can reload your basket.
Simply log in, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.
Your baskets will not be saved for longer than 30 days.
You can track your order by phoning our Customer Services department on 0844 573 4424.
Sorry, but no. Once you have completed your order, it goes so quickly through the system that it is impossible to add or delete things. Please double-check your order before you click the final 'Send' button.
When you register on our website, there will be a tick box at the end of the form to ask whether you want us to pass on your details or not. This is then transferred on to our database. If you have already registered, and are not sure if you ticked the box or not, please check your Privacy Options in My Account or e-mail email@example.com with your details and we will update your records.
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