In the unlikely event that any of your goods arrive damaged or faulty we will arrange a refund or replacement for you, and reimburse the cost of returning the item if we have requested it back. We hope that you will be delighted with all the goods you receive, but if for any reason you are dissatisfied, simply return the item(s) unused and in saleable condition within seven working days for a full refund - no questions asked. Please note that in these cases we do not reimburse postage costs and that we are unable to accept returns of personalised items, jewellery or perishables unless they are faulty. This does not affect your statutory rights. Please contact us for a reference number before returning anything, as it is not always necessary to send the item back to us.

To return items please use the contact form. The Customer Services department can then investigate your request and contact you to arrange/confirm details.

If you have any questions on the returns procedure or are not entirely satisfied with the service which you have received, please contact us on 08704292900. If you reach our voicemail service, please leave as many details as possible as we may be able to solve your problem without further inconvenience to yourself.

Please include as many details as possible as this will speed up the process and allow us to process your request more efficiently.