Hassle Free Returns

FESTIVE RETURNS
We're sure that you'll love everything you get from Stocking Fillers at Christmas, as will your super-lucky gift recipients. If, on the off chance you do decide that you'd like to return something, we extend our usual two week return window to cover the festive period. Gifts and items purchased between November 1 and December 24 can be returned in line with our standard returns policy (below) until January 31 in the new year.

RETURNING OR EXCHANGING PRODUCTS
We hope that you will be delighted with the goods you have purchased but if, for any reason, you are unsatisfied simply contact us to arrange a return within seven working days for a full refund. Items must be returned as packaged, unopened and unused and in these cases we do not reimburse return postage costs. We are unable to accept returns of personalised items, perishables, CD’s, DVD’s and jewellery unless they are faulty.

This guarantee does not affect any rights you have under the Sale of Goods Act or The Distance Selling Regulations.

HOW TO RETURN OR EXCHANGE
You can contact us by e-mail, or by using contact details below.

  • We will need to know the reason for the return and will then give you a Returns Number.
  • The Returns Number will need to be marked on the returns label included with your original delivery, where indicated.
  • Peel off the Returns Label and apply securely to your parcel.
  • Take the parcel to your local Post Office for despatch by Royal Mail. We always recommend you request a 'Proof of Posting' and please make sure you apply the correct postage.

For larger items we will advise you when you contact us whether we will need to arrange collection.

Please note: Unless goods are faulty we will be unable to accept returns for credit or refund unless they are as originally packaged, are unopened and have not been used.

CONTACT US
Our postal address is as follows:

Stocking Fillers, Yare House, 62-64 Thorpe Road, Norwich, Norfolk, NR1 1RY

Email us using our Contacts page or [email protected]