Terms and Conditions

Privacy Policy

Please see our expanded Privacy Statement.

Prices

All prices quoted are valid until 31st December 2015 and include VAT at the current and appropriate rate. The standard rate of VAT is 20%. We reserve the right to be able to reduce prices before this date in the course of a sale. We operate other businesses independently selling similar products by mail order and in our shops: the prices, although almost always the same, may vary from those shown.

Offers and Discount Codes

From time to time we will send out special offers through our emails, social media and other lines of correspondence. These may come in the form of discounts/voucher codes or offers that are automatically applied when certain conditions are met. In addition to the rules laid out in each individual promotion, the following guidelines also apply:

  • Special offers not valid in conjunction with any other offer, special discount price or promotion
  • Offer codes must be applied at the shopping bag screen before checkout
  • Minimum spend may apply (see specific promotion for details)
  • Minimum spend does not include cost of delivery
  • Percentage based discounts, where given, may be a rough estimation rounded to the nearest whole number. The actual discount available will be reflected in the listed price
  • Stocking Fillers reserves the right to withdraw a promotion or amend these terms and conditions at any time without prior notice
  • No cash equivalent
  • Some offers are exclusive to specific products
  • Free delivery promotions only apply to free standard UK delivery services

Availability

All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will let you know as soon as we can. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.

Descriptions

While we have made every effort to show and descibe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We sometimes substitute products of a similar description where for example, the original item becomes unavailable. Where this happens we will inform you at the time of ordering. We have tried to describe all products fairly and the weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.

Requesting Specific Designs/Colours

During quiet trading periods we may be able to accommodate specific design requests for certain items if you email your order number to [email protected] with your request. If there is stock of your specified design/colour on the picking shelf, we will try our best to ensure you receive it. However, from September onwards we are unable to accommodate such requests. Even where an item's description states "order more than one to receive a mix of designs", this is entirely dependent on the stock available. Whilst our team will do their best to send a mix of designs, it is not always possible to do so.

Charitable Donations

As you place your order, if you wish you can donate £0.10 to Great Ormond Street Hospital Children’s Charity via Pennies, the digital charity box, on our one-step checkout page. All money raised from these donations goes to charity. 95% goes to GOSHCC (charity no. 235825) towards our annual fundraising goal of £25,000. 5% goes to Pennies, the digital charity box (charity no. 1122489). By donating you agree to the following terms and conditions:

  • Your donation is separate from your order
  • Donations are capped at £0.10 and cannot be altered to donate more or less in a single transaction
  • The donation amount does not contribute towards any promotional spend threshold (e.g. free delivery on orders over £40)
  • Money saving promotional offers, either by amount or a percentage off, cannot be applied against the donation amount
  • In the event that you require a partial or full refund, we are unable to refund your donation
  • Stocking Fillers reserves the right to change and add to these terms and conditions at any time

Competitions

By entering competitions hosted through Stocking Fillers or any of its associated social media pages, you agree to the following terms and conditions:

  • Prizes are as stated and no cash or equivalent will be available
  • Exact prizes will be listed in most cases (if this is limited by a Twitter character limit, full prize information will be available on Facebook or www.stocking-fillers.co.uk)
  • If stated prizes are unavailable, an equivalent of equal or greater value will be provided
  • Winners will be notified within 14 days of winning a competition
  • Unless otherwise stated, each person is only eligible for a single entry to each competition
  • We will make several attempts to contact the winner. If after a reasonable amount of time has passed and contact has not been successful, Stocking Fillers reserves the right to contact a reserve winner
  • Prizes will be shipped to winners within 28 days of contact confirmation
  • You agree to receive emails regarding the competition as well as possibly further marketing emails from Stocking Fillers
  • Employees of Tobar Group Trading Ltd., associated marketing partners and their close family members are not eligible to win any competition hosted by Stocking Fillers
  • Stocking Fillers reserves the right to add and amend these terms and conditions at any time without prior notice